Sense Making : Sense Making is what people continuously do to work out what is going on in their situations, where they fit and what the need for action.
Dervin, Weick and Snowden are the three big names associated with different approaches in the study of sense making.
Dervin relates sense making to knowledge management. Also, states knowledge as a verb, it is dynamic, forever changing, which has implications for systems that try to store and transfer knowledge
Weick says sense making has to following characteristics : Grounded in identity construction, Retrospective, Inactive of sensible environments, social, ongoing, focused on and by extracted cues and driven by plausibility rather than accuracy.
Snowden's framework says that sense making can be in any of the five environments. Simple, Complicated, Complex, Chaos and disordered
Simple domain : Simple problems - known solutions. Here the knowledge is readily available and can be applied. Often termed as best practice. Action is : Sense - Categorise - Respond
Complicated domain : Complicated problems - knowable solutions. We will have varied solutions to the problem, we may require training or expert's knowledge to solve the problem. Action is : Sense - Analyse - Respond
Complex domain : Complex problems - unknown solutions. It's an experimental practice, innovation. Knowledge is developing along with the problem. Action is : Probe - Sense - Respond.
Chaos domain : Unknown problems - unknown solutions. Crisis management. Action is : Act-Sense-Respond
Implications of sense-making :
Systems that involve humans are messy, unpredictable in different ways and forever changing, such systems are often complex and self-modifying.
A grounded KMSD methodology : Sense-making, envisioning, designing, exploring and evolving
A simplified KMSD methodology : Sense-making, envisioning, designing and exploring
Dervin, Weick and Snowden are the three big names associated with different approaches in the study of sense making.
Dervin relates sense making to knowledge management. Also, states knowledge as a verb, it is dynamic, forever changing, which has implications for systems that try to store and transfer knowledge
Weick says sense making has to following characteristics : Grounded in identity construction, Retrospective, Inactive of sensible environments, social, ongoing, focused on and by extracted cues and driven by plausibility rather than accuracy.
Snowden's framework says that sense making can be in any of the five environments. Simple, Complicated, Complex, Chaos and disordered
Simple domain : Simple problems - known solutions. Here the knowledge is readily available and can be applied. Often termed as best practice. Action is : Sense - Categorise - Respond
Complicated domain : Complicated problems - knowable solutions. We will have varied solutions to the problem, we may require training or expert's knowledge to solve the problem. Action is : Sense - Analyse - Respond
Complex domain : Complex problems - unknown solutions. It's an experimental practice, innovation. Knowledge is developing along with the problem. Action is : Probe - Sense - Respond.
Chaos domain : Unknown problems - unknown solutions. Crisis management. Action is : Act-Sense-Respond
Implications of sense-making :
Systems that involve humans are messy, unpredictable in different ways and forever changing, such systems are often complex and self-modifying.
A grounded KMSD methodology : Sense-making, envisioning, designing, exploring and evolving
A simplified KMSD methodology : Sense-making, envisioning, designing and exploring
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